Effective Date: September 2025
Oh Mai Vietnamese Kitchen + Chat Chat Boba
1. Acceptance of Terms
By entering our restaurant, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Services Provided
We provide dining services including dine-in, takeout, and delivery options featuring Vietnamese cuisine and specialty beverages. Our services are subject to availability and may vary based on location, time, and operational capacity.
3. Orders and Reservations
Order Accuracy: Please review your order carefully before confirming. While we strive for accuracy, customers are responsible for verifying order details at the time of purchase.
Availability: Menu items are subject to availability. We reserve the right to substitute items or cancel orders if ingredients or items become unavailable.
Reservations: Table reservations are subject to availability and may have time limitations during peak hours. We reserve the right to reassign tables if parties arrive significantly late without prior notification.
4. Payment Terms
We accept various payment methods including cash, credit cards, and debit cards. All prices are subject to applicable taxes. Payment is due at the time of service unless alternative arrangements have been made in advance.
5. Food Safety and Allergies
Allergen Information: We make reasonable efforts to accommodate special dietary needs and provide allergen information. However, customers with severe allergies should inform staff of their restrictions and understand that cross-contamination may occur in our kitchen.
Food Safety: We follow standard food safety practices, but customers consume food and beverages at their own risk. We are not liable for allergic reactions or food sensitivities.
6. Liability and Responsibilities
Customer Responsibility: Customers are responsible for their personal belongings and behavior while on our premises. We are not liable for lost, stolen, or damaged personal items.
Limitation of Liability: Our liability is limited to the cost of the food and beverages purchased. We are not responsible for indirect, incidental, or consequential damages.
Property Damage: Customers are responsible for any damage to restaurant property caused by their actions or negligence.
7. Conduct and Policies
Acceptable Behavior: We expect all customers to behave respectfully toward staff and other patrons. We reserve the right to refuse service or ask customers to leave if they engage in disruptive, threatening, or inappropriate behavior.
Age Restrictions: Minors must be accompanied by adults. We reserve the right to request identification for age verification when necessary.
8. Delivery and Takeout Services
Delivery Areas: Delivery service is available within designated areas and subject to minimum order requirements and delivery fees.
Delivery Times: Estimated delivery times are approximate and may vary based on weather, traffic, and order volume. We are not liable for delays beyond our reasonable control.
Order Issues: Claims regarding incorrect or missing items must be reported within a reasonable time after delivery or pickup.
9. Privacy and Data Protection
We respect customer privacy and handle personal information in accordance with applicable privacy laws. Information collected may be used for order processing, customer service, and business operations.
10. Modifications and Updates
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of any modifications.
11. Hours and Availability
Operating hours are subject to change based on holidays, special events, or unforeseen circumstances. We will make reasonable efforts to notify customers of any significant changes to our regular hours.
12. Dispute Resolution
Any disputes arising from these terms or your use of our services will be resolved through good faith discussion. If resolution cannot be reached, disputes will be governed by the laws of the State of Utah.
13. Contact Information
For questions regarding these Terms and Conditions, please contact us at:
Oh Mai Vietnamese Kitchen + Chat Chat Boba
Location: 1480 S River Rd, No.101 Saint George, UT, United States, Utah 84790
Phone: (435) 635-1196
14. Severability
If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
By using our services, you acknowledge that you have read and agree to these Terms and Conditions in their entirety.