Privacy Policy

Effective Date: September 2025

Oh Mai Vietnamese Kitchen + Chat Chat Boba (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us in person.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

Place an order for dine-in, takeout, or delivery
Sign up for updates, newsletters, or promotions
Submit inquiries or feedback through our website or in person
Participate in surveys or promotional activities

The information collected may include:

Contact details (such as name, email address, phone number)
Order and transaction details (such as items ordered, payment method)
Preferences and feedback (such as dietary preferences or comments)

We also automatically collect certain information when you visit our website, including:

Device information (such as browser type, operating system)
Usage data (such as pages visited, time spent on the site, referral source)
Log data (such as IP address, date and time of access)

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To communicate with you about your orders, inquiries, or feedback
To send you promotional materials, updates, and special offers (with your consent)
To improve our menu offerings, customer service, and user experience
To analyze website usage and trends for optimization and marketing insights
To comply with legal obligations and protect our rights and property

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (such as payment processors, delivery partners, and email service providers), subject to confidentiality obligations.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a sale, merger, or acquisition of our business assets, provided the acquiring entity agrees to protect your information in accordance with this Privacy Policy.

4. Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website. Cookies help us:

Recognize and remember your preferences
Understand how you use our site and optimize content accordingly
Deliver personalized offers and advertising where permitted

You can disable cookies through your browser settings, but certain website features may not function properly without them.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the information we hold about you.
Correction: Request updates or corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Objection: Opt out of direct marketing communications.

To exercise these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us so we can delete that information.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website with the updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the revised policy.